Library
Welcome! This page is your fast path to the most-visited help topics. Pick a section below or use Search in the header.
How to use this Library
We organize content around the customer journey so you know exactly when to use it: - Before You Order → choose services, measure access points - After You Order → tracking, lead times, scheduling - Delivery Day → what we do / what you do - After Delivery → inspection, claims, returns
Core Sections
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Ordering & Delivery
Everything you need to know about freight options, pallet sizes, and real-time tracking before your shipment arrives.
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Assembly & Setup
Step-by-step build guides, wiring diagrams, and anchoring tips so you can install equipment safely on day one.
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Maintenance & Troubleshooting
Preventive-care routines and error-code fixes that keep your machines running smoothly year-round.
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Training Guides
Expert-written workout programs and recovery protocols tailored to the equipment you just purchased.
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Tech & Monitoring
How-tos for pairing wearables, updating firmware, and syncing performance data across your favorite apps.
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Commercial Solutions
Planning resources and compliance checklists for gyms, schools, and clinics outfitting larger facilities.
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Warranty & Parts
Brand-specific warranty terms, parts-claim instructions, and lead-time expectations—all in one place.
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Start by Stage
Use these shortcuts if you’re not sure which page you need yet.
- Measure your space — ceiling heights, clearances, flooring.
- Access check — doors, stairs, elevators, tight turns.
- Choose a delivery method — parcel vs. freight, liftgate, curbside vs. inside placement.
→ Go to Ordering & Delivery
- Order confirmation & lead times
- Tracking — parcel tracking vs. freight BOL
- Scheduling a delivery window
→ Go to Ordering & Delivery
- What the driver does vs. what you do
- How to inspect before signing
- The photos to take if something’s damaged
→ Go to Ordering & Delivery
- First-use setup & calibration
→ Go to Assembly & Setup - Report shipping damage / missing parts
→ Go to Warranty & Parts - Returns & exchanges
→ Details in Warranty & Parts
Popular Tasks
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What’s on my pallet?
Learn what a BOL is and how to verify shipments.
Ordering & Delivery » -
Liftgate & curbside explained
Understand cost, limitations, and alternatives.
Ordering & Delivery » -
Do I need pro assembly?
When to DIY vs. hire a tech; scheduling tips.
Assembly & Setup » -
Error codes & resets
Quick fixes for common console alerts.
Maintenance & Troubleshooting » -
Pair a wearable or app
Connect Garmin, Apple Health, Strava, and more.
Tech & Monitoring » -
Facility readiness checklist
ADA, power, floor loading, and compliance basics.
Commercial Solutions » -
Request a replacement part
What info we need and how claims work.
Warranty & Parts »
Quick Links by Audience
- Home Gym Owners
- Delivery options & tracking → Ordering & Delivery
- First-time setup → Assembly & Setup
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Programs by equipment → Training Guides
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Facility Managers
- Pre-install planning → Commercial Solutions
- Preventive maintenance → Maintenance & Troubleshooting
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Parts & warranties → Warranty & Parts
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Coaches & Clinicians
- Data capture & syncing → Tech & Monitoring
- Recovery protocols → Training Guides
Need Help Fast?
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Priority support: help@myfitnessoutlet.com