title: Ordering & Delivery (Overview) slug: /ordering-delivery/overview description: What to expect from order to delivery, service levels, and how to pick the right freight option.
Ordering & Delivery (Overview)
My Fitness Outlet is a direct-ship retailer. We don’t stock inventory—orders ship from the manufacturer or an authorized distribution warehouse.
Order cutoff: 5:00 PM Pacific Time (Los Angeles) Handling: 1–3 business days (Mon–Fri, excluding public holidays) Transit: 1–7 business days (Mon–Fri, excluding public holidays) Typical total delivery time: ~2–10 business days (handling + transit; adjusted for public holidays)
We email tracking once your order ships (after a parcel label or freight PRO/BOL is created).
Quick links
Shipping methods
- Parcel (UPS/FedEx/USPS): Smaller items
- Freight (LTL): Large/heavy items; appointment + adult signature typically required
Freight delivery options
| Service level | Delivery location | Appointment | Signature | Inside placement | Packaging removal | Assembly |
|---|---|---|---|---|---|---|
| Curbside (Standard) | Curb/driveway | Yes | Yes | ✗ | ✗ | ✗ |
| Threshold (If Available, Additional Fee) | First dry area (garage/covered entry/inside front door) | Yes | Yes | ✓ | ✗ | ✗ |
| White Glove (If Available, Additional Fee) | Room of choice | Yes | Yes | ✓ | ✓ (where offered) | ✓ (basic, where offered) |
Note
Liftgate is included when needed for curbside freight deliveries. Threshold/White Glove fees appear at checkout when available or may be quoted.
Delivery timeline
- Processing: 1–3 business days (Mon–Fri)
- Tracking email: sent once shipped
- Transit: 1–7 business days (Mon–Fri)
- Freight scheduling: terminal calls/texts to set a 2–4 hour window
- Delivery: inspect before signing
Receiving & damage
- Inspect before signing and note visible damage on the delivery receipt.
- Concealed damage: contact us within 48 hours of delivery with photos.
- Keep packaging until we confirm next steps.
Returns & cancellations (overview)
- Cancellations: contact us ASAP (best before shipment).
- Returns: accepted within 30 days of delivery for new, unopened items in original packaging (never used).
- Return shipping: customer-paid.
- Restocking fee: 10%.
- Exchanges: not accepted.
See Returns & Refunds for full requirements and instructions.
Address notes
- Freight/signature shipments: require a physical street address (no PO Boxes).
- Split shipments may arrive separately with separate tracking.
Shipping locations
- United States only.
- Alaska, Hawaii, and U.S. territories (including Puerto Rico): may cost more and/or take longer.
- International shipping: not available.